Purchasing Your Custom Knife
If you only have a question you want answered, email me here.
If you're at this page then you've probably decided on the fine knife you want. I've included a bit of info here, to make the transaction simple, easy, and fast.
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You're either interested in: |
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Custom Knife Orders(here) |
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(go to)Finished Knives |
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Yes, I accept custom orders. Over half my work is custom, that is, made just as the knife client wants. I can make the knife you want. Please remember that I only take a limited amount of custom orders every year, as demand is high, and I don't want to make my clients wait an inordinately long time.
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| How does this work? | |
| What about custom knife designs? | |
| My money: how much and when? | |
| What payment methods do you accept, Jay? | |
| What about orders outside the United States? | |
| What happens if I can't pay for my knife order? | |
| What about this long waiting period? | |
| Are there other fees or costs? | |
| Is the knife guaranteed? | |
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$100 deposit, balance due on completion
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What about custom knife designs? A non-refundable $100.00 deposit per knife is required to start work on your knife. The deposit goes toward the cost of your finished knife or knives. This design fee is also your standard non-refundable deposit.
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Simply put, on most custom knives, I require a non-refundable $100.00 deposit per knife. After we have agreed on the knife I am to make for you, the deposit is used to purchase blade steel, handle material, and some of the expendables that will be used to build your knife. It also compensates me slightly for the initial investment of time to start your project. For new custom knife designs, the non-refundable $100.00 design fee is required to pay for all my work on a new design for you. The design fee goes toward the cost of your knife. Read the details about the design fee here. The only thing I ask is that when your knife is finished, please be ready to pay the balance so I can ship it to you right away. I realize that some people like to pay on a knife over time, but with so many knife orders in production, this would translate into an accounting nightmare for me. The easiest and most proven method I've used for over 20 years is the $100 deposit, and balance due on completion process. The waiting period also gives you, my client, the time to save up for the balance. |
What payment methods do you accept, Jay?
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Method of payments accepted: |
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| Money order: Upon completion, your knife order is shipped the same day that your money order clears my bank, which may take a few days. | ||||
| Cashier's check: You need to send it USPS, signature confirmation for security purposes. Your completed knife order is shipped the same day the cashier's check is received. | ||||
| Personal check: I accept personal checks, but my bank may take a few days for the check to clear. The completed knife is shipped the same day the check is received. | ||||
| Western Union Transfers: This is a good way to directly wire money. A small fee is charged by Western Union. Click here to find a location, worldwide. Western Union can also be used to wire money directly into my account, please email me for routing information. | ||||
| Wires (or Wire Transfers): I accept both domestic and international bank to bank wires. Domestic wires are usually verified in 24 hours, international wires take 5 business days. Since I'm unable to accept non-domestic credit cards, this is a great way to pay for your knife. Contact me for routing numbers and account details. New: you'll incur an additional $10.00 fee for this service; that is what the bank charges me for an incoming transfer. | ||||
| Direct Bank Transfer: If you have an account with Wells Fargo, you can directly transfer the payment right into my account. This may be the fastest, easiest way to pay for your knife. Daily limits are $1000. Contact me for account number information. | ||||
 MasterCard or Visa:
Yes, I accept these two types of credit
cards, if necessary. Not my favorite method of payment, because it costs me 5-7% of the
knife's price. But if you prefer to pay by this method, I'll be happy to accommodate you.
It takes 2-3 business days for the purchase to clear the electronic transfer,
and that's when your completed knife is shipped. The advantage to you is that you don't have to
mail a thing, just email me (or
call in)
your cc name, number, and expiration date. I am an active, listed
Merchant with Wells Fargo Merchant Services, and have been for
20 years.
Note: If you decide to
return the knife, you will incur the additional credit card fees for the
return.
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Payments or Layaways: Sorry, I don't accept time payments (or layaway) for knives.
I expect you to have the balance due
before the knife
is delivered. You can make arrangements with your credit card company, or
bank, credit union, or lending institution to pay the balance completely.
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What about orders outside the United States?
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Orders outside the United States of America: I accept these methods of payment:
Obviously, for orders outside the USA, your shipping charges will be more than the $10.00 standard. Each charge will be handled on a case by case basis. There is no way to confirm or track shipments outside of the US, and no way to ship "priority" or other speedy methods. Since mail and customs in each country is unique, I can assume no responsibility for the delivery of your knife in your country. But don't despair! So far, I've had no problems shipping to other countries. |
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What happens if I can't pay for my knife order?
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What about this long waiting period? My waiting period is shorter than many other makers, and longer than others. Please click here for a detailed description of why! It also depends on your knife. Because of my popularity, there is a large demand for my custom work, so a waiting period is expected. I know of makers who may put you on a five to seven year wait! Orders can get hectic, so, you may have to wait a bit. It will be worth it, I guarantee it!. Read more about waiting and see who you'd be waiting with and why on my "Where's my knife, Jay?" page here. |
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Are there other fees or costs? Don't forget to add $10.00 for shipping and handling. (Click here for shipping outside the USA) Be sure to include your United States Postal Service shipping address. I ship United States Postal Service, Priority Mail, delivery confirmation. It is your responsibility to secure packages from USPS. Let me know if you want to make other shipping arrangements. Also, if you would like insurance on your package, please let me know, so the cost can be added to your order. I've never had a problem shipping USPS, but I have had problems with UPS, so I do not recommend or use them for shipping. |
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I guarantee my workmanship for my lifetime, or as long as I'm physically able. I will work with you for your complete satisfaction. While I cannot guarantee refunds for elaborate custom projects, I will do my best to make sure you're satisfied. About 2000 knife purchases over 29 years (20 full time) and all positive feedback proves I'm doing something right! You're in good company as a patron and client, with some of the most demanding knife collectors and users in the world. They are all very happy with their purchase, and my fine collector's custom knives appreciate yearly. |
